Fresh Updates, Press Releases

Supporting our customers & communities through COVID-19

March 12, 2020

A letter from our CEO.

At Snap Kitchen, the health and well-being of our family of employees, customers and the communities we serve is our ultimate priority. It is our mission to make healthy living easy, especially in times like this.

Robust food safety protocols have been at the core of our business since we opened Snap Kitchen’s doors in 2010 and continues to be our sincerest commitment to our guests; to deliver healthy and safe food without compromise. We appreciate the trust that each of you place in our hands when you look to the Snap Kitchen team to feed you and your families, and I assure you — we take this responsibility very seriously.

Amid the growing concerns that COVID-19 has introduced into our lives, I wanted to highlight some of the routine, additional and proactive measures we are taking to ensure that our kitchens continue to produce safe food. Snap Kitchen will continue to offer a trusted solution to our customers during a time of heightened concern.

Food Safety

Our prep kitchens, warehouses and facilities adhere to the highest standards and protocols for food safety, handling and management — every step of the way. As a longstanding practice, Snap Kitchen takes additional safety precautions beyond what you’d find in a typical restaurant or food delivery provider. This means adhering to HACCP standards including environmental swabbing, listeria testing, and making use of boot scrubbers and full smocks, gloves, masks and floor foam sanitizing equipment. Our staff has received stringent certifications in Food Safety & HACCP practices and consistently make use of all of the above methods designed for virus protection. We also employ daily specialized cleaning and sanitizing protocols to further ensure our kitchens are safe. Additionally, our strict food preparation and packaging processes are meticulously thorough in accordance with the FDA, including flash chilling the food prior to packaging along with double-bagging and sealing orders, from first prep to delivery to your local store or doorstep.

Protecting Our Employees

In addition to following the CDC’s guidelines for frequent and thorough handwashing and disinfection, we’re conducting daily employee training to reinforce the stringent hygiene and personal wellness measures across our kitchens, distribution facilities and retail locations. We have provided protective wear for all food handlers within our organization and have enacted a strict policy at Snap Kitchen that requires any employee who feels unwell to stay home. These employees will also go through a rigorous vetting process before being allowed to return to work after illness. As a company, we have also paused all business-related air travel both domestically and internationally until further notice.

Ensuring a Safe Shopping Experience in Our Stores

For our loyal customers who shop with us in one of our retail locations, we have increased the frequency of cleaning and disinfecting of all surfaces and have supplied all Snap locations with the essential materials (i.e. hand sanitizer, disinfecting sprays, wipes, gloves, etc.) to effectively combat the spread of germs.

No Interruption to Deliveries

We also understand that a lot of people are feeling uneasy about leaving their homes right now, and the thought of going out to complete basic functions like grocery shopping can induce anxiety. Snap delivery has been a long-time solution for customers who value the convenience of having our meals delivered directly to their homes, bypassing the need to leave the house altogether. Our commitment to delivering safe, quality meals remains unchanged. We’re focused on staying close to our delivery partners to ensure that we are prioritizing precautionary measures, including leaving no-contact deliveries at your door to reduce exposure risks amid this current climate of heightened risk.

Snap Kitchen provides the foundation for my own weekly healthy living routine. It’s during these times of uncertainty that I appreciate having a reliable solution for essentials such as healthy meals, snacks and beverages. This is why we are as committed as ever to serving you in this time of need.

If you have any additional questions, our Customer Service team is available via email at snapcare@snapkitchen.com between 7 am to 9 pm CST, or by phone at 1-844-376-2779, Monday through Friday between 10 am to 4 pm CST. 

Thank you for your business and trust in Snap Kitchen.


 

Additional Q&A:

  1. How do I know someone sick hasn’t handled my food?
    1. We are requiring sick employees to stay home, and are screening our staff daily.
  2. Are your packaging providers based in the U.S.?
    1. Yes! All packaging providers are U.S.-based. We do not anticipate a shortage of supply at this time.
  3. Will any of my favorite meals be going away because of this?
    1. We are working tirelessly to avoid any disruption but cannot make guarantees given the changing environment.
  4. Can COVID-19 transfer through food? 
    1. We are not aware of any reports at this time of human illnesses that suggest COVID-19 can be transmitted by food or food packaging. However, it is always important to follow good hygiene practices (i.e., wash hands and surfaces often, separate raw meat from other foods, cook to the right temperature, and refrigerate foods promptly) when handling or preparing foods.
  5. What steps are being taken to ensure your prepping, cooking, and shipping facilities stay safe?
    1. We adhere to HACCP standards including environmental swabbing, listeria testing, and making use of boot scrubbers and full smocks, gloves, masks and floor foam sanitizing equipment. Our staff has received stringent certifications in Food Safety & HACCP practices and consistently make use of all of the above methods designed for virus protection. We also employ daily specialized cleaning and sanitizing protocols to further ensure our kitchens are safe.
  6. Will there be any delivery precautions taken at this time?
    1. We’re committed to leaving no-contact deliveries at your door to reduce exposure risks amid this current climate of heightened risk.
  7. What will be done at your stores to reduce the risk of contamination?
    1. We have increased the frequency of cleaning and disinfecting of all surfaces and have supplied all Snap locations with the essential materials (i.e. hand sanitizer, disinfecting sprays, wipes, gloves, etc.)

 

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17 Comments
  • Avatar
    Reply Joseph William April 16, 2020 at 3:12 pm

    Thank you for worrying about your customers. We appreciate it. All take care of yourself, and may God protect us!

  • Avatar
    Reply Harry S. Elliott April 25, 2020 at 3:52 pm

    website almost unworkable. Wanted to order for pick-up and various issues including long running script.

  • Avatar
    Reply Andrew June 8, 2020 at 4:43 pm

    I find it a bit disheartening that there is a sign on the door of the Belt Line location in Addison TX requiring masks for customers, yet neither employee bothered to wear a mask when I visited the store, or observed 6 feet distances.

  • Avatar
    Reply Monique Perez July 19, 2020 at 1:49 am

    Do you offer bulk wholesale options for fitness facilities? We’re wanting to sell your meals to our members.

    • Shaady Ghadessy
      Reply Shaady Ghadessy October 27, 2020 at 8:33 pm

      Hi Monique! Right now we don’t offer that option, though we’ll hopefully be looking into more business to business solutions in the new year. For now, you can encourage members to sign up for a meal plan via our app or the web.

  • Avatar
    Reply Vera Kirillova September 9, 2020 at 8:10 pm

    All is very impressive. Waiting for try your meals. Thanks.

    • Shaady Ghadessy
      Reply Shaady Ghadessy October 20, 2020 at 1:19 am

      We hope you enjoy!

  • Avatar
    Reply Ashley Davies September 25, 2020 at 3:54 pm

    What happened to the breakfast items???

    • Shaady Ghadessy
      Reply Shaady Ghadessy October 20, 2020 at 1:21 am

      Hi Ashley!

      We still have them! If you’re not currently seeing them, there may be a few things going on:
      1. Many of our menu items’ availability are subject to the area that you’re located in.
      2. As we transition to a rotational menu that focuses on serving our fan favorites, we’ll be moving away from specific meals in certain areas. But don’t fear! Because with it being a rotational menu, many items that may currently be out of rotation are bound to show up again later in the next menu update. Stay tuned, and hope this helps!

  • Avatar
    Reply Anakaren Garza October 1, 2020 at 9:13 pm

    I’m hoping that when the pandemic is over, you will go back to having the same variety of vegetarian meals available as before. As a strict vegetarian, Snap Kitchen was my solution to meal-prepping—for over a year I ordered breakfast, lunch, dinner, and even snacks for every weekday. I’m truly sad that you no longer cater to vegetarians and I hope that this is only due to COVID and not because you changed your business model.

    • Shaady Ghadessy
      Reply Shaady Ghadessy October 20, 2020 at 1:18 am

      Hi Anakaren,

      Thank you for taking the time to provide this feedback. As we transition to a rotational menu that focuses on serving our fan favorites, we’ll be moving away from specific diets for the time being. While we realize this eliminates Snap Kitchen as an option for customers with more targeted needs, it allows us to best be able to deliver healthy, convenient meals in a snap! With that in mind, we’re always looking for new dishes and ingredients to add to our menu going forward and will pass your feedback along to our culinary team. We hope to get back to specific diets in the future.

  • Avatar
    Reply Augusta Salter October 2, 2020 at 7:16 pm

    I am having problems ordering my second order. I originally intended to cancel but after tasting it l notified you yesterday. Now it won’t take code on back of my card.Help please

    • Shaady Ghadessy
      Reply Shaady Ghadessy October 20, 2020 at 1:17 am

      Hi there,

      I recommend you reach out to Customer Care. You can contact them via email at snapcare@snapkitchen.com. Thanks!

  • Avatar
    Reply Carolyn Hamby October 13, 2020 at 2:09 am

    I don’t like certain ingredients such as mayonnaise, salad dressings, vinegar oil, a lot of sauces, how do I know that my meal does not contain these ingredients?

    • Shaady Ghadessy
      Reply Shaady Ghadessy October 20, 2020 at 1:14 am

      Hi Carolyn,

      You can view full ingredient lists for all of our meals on the product pages. Simply choose a meal you’re interested in and scroll to the ingredients section.

  • Avatar
    Reply Kelyn Rosati October 25, 2020 at 3:16 pm

    How is the food packaged to keep it fresh? I live in South Florida where it is hot all the time.

    • Shaady Ghadessy
      Reply Shaady Ghadessy October 26, 2020 at 2:43 pm

      Hi Kelyn! Our meals are shipped with ice packs to keep them cool in transit. We always recommend bringing the box inside as soon as possible once delivered and transferring them to the fridge!

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